Emerald Totem Earrings

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. If it has been over 10 days we are happy to discuss an exchange so long as the piece is in unworn condition. Exchanges over 10 days will be considered on a piece by piece basis.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rebeccawallsjewelry@gmail.com. Items sent back to us without first requesting a return will not be accepted.

Jewelry may be shipped to:

12050 US-1 
North Palm Beach, FL
33408

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom products and special orders cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at rebeccawallsjewelry@gmail.com.